Volunteer for us

Due to the current situation we are not recruiting for any Volunteers. We will update the website as soon as this changes. Thank you.

Could you offer just 1 day a week to help someone recover and move on from their abusive relationship?

Volunteers are essential to Behind Closed Doors, making up the majority of our workforce in the Prevention and Recovery Service.

Everyday across Leeds our volunteers provide the same standards of emotional support as our paid workers.

We offer two volunteer roles:

PARS Community Volunteer and PARS Telephone Support Volunteer. Both roles offer volunteers the opportunity to work directly with our clients either in the community or over the phone based in our office in Rawdon, Leeds.

Telephone Support Volunteers

Telephone support volunteers offer emotional support over the phone, helping clients begin to understand their abusive relationship while they wait for one to one support from a Community Volunteer or worker.

Duties include:

  • Answering incoming calls to the service from professionals, clients and those seeking more information, signposting where relevant and taking self-referrals.
  • Keeping client records updated on our case management system.
  • Supporting colleagues with administrative tasks.

Community Volunteers

Community volunteers work with clients to help them understand their abusive relationship, supporting them on a journey to recovery through one to one sessions in the clients own home, or another safe location.

Duties include:

  • Carrying out face to face visits, holding a caseload of 2-3 clients.
  • Recording relevant information during visits and updating the case management system.
  • Liaising with other organisations on behalf of clients.
Things to consider
Our Expectations
Things to consider

Ability to drive and access to a car is essential in the Community role and competent IT skills are essential for the Telephone Support role.

Expenses will be paid after training.

You must be 21 years or over to volunteer.

If you have experienced abuse in a relationship you may apply, although it must be at least two years since you ended the relationship, or related support.

Our Expectations

We ask all volunteers to commit to 6 hours per week on a regular volunteering day.

Because of the time invested in training new volunteers we ask that you give at least 6 months volunteering commitment, post training.

In return you can expect to be part of a committed, caring and client focussed team. You will be supervised, trained and fully supported in your role with ongoing development opportunities.


You do not need a prior knowledge of domestic abuse.

To be considered for a role you must be able to commit to attending our 7 week training programme (1 day per week) and carry out a period of shadowing.

Click here to download a full copy of the Community Volunteer Role Description.

Click here to download a full copy of the Telephone Support Volunteer Role Description.

We recruit volunteers twice a year, usually in May and September. You can apply anytime; click here for an application form.

If you have any questions, get in touch on volunteers@behind-closed-doors.org.uk or 0113 391 1917 to find out more.

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